Question 1

How much does a bespoke website cost?

Accepted Answer

It depends on scope, but we're upfront from day one. After a free discovery call you'll get a fixed, itemised quote — what we quote is what you pay. No hidden charges, no forced upgrades later.

Question 2

How long does a typical project take?

Accepted Answer

Most bespoke websites launch within 6–10 weeks, depending on content and complexity. Marketing automation and CRM setups are usually live within 2–4 weeks. We agree a clear timeline before any work begins.

Question 3

Do you only work with small businesses?

Accepted Answer

We specialise in owner-managed businesses and SMEs, but our background is enterprise-level. That means you get big-company thinking, process and quality — scaled sensibly to your budget.

Question 4

What does the process look like?

Accepted Answer

Discover → Plan → Build → Launch → Support. We start with a free discovery call, map out exactly what you need, then keep you involved at every stage with regular check-ins and honest advice.

Question 5

Will I be able to update the website myself?

Accepted Answer

Yes. Every site we build comes with a straightforward content management system, and we'll show you how to use it. You keep full control of your content — no lock-ins.

Question 6

Do you use templates or page builders?

Accepted Answer

No. Every Vividfish website is designed and built bespoke, from the ground up. That means faster load times, better security, and a site that actually fits your business rather than forcing you into a theme.

Question 7

Will my website work on mobile and rank on Google?

Accepted Answer

Every site is fully responsive and built with SEO fundamentals baked in — semantic markup, fast performance, proper metadata and structured data — so search engines and customers can find you.

Question 8

Which platforms do you work with?

Accepted Answer

We select proven open-source frameworks and carefully chosen tools that fit how you actually sell — not whatever pays us a commission. The right tool for the job, never a bloated platform with built-in future costs.

Question 9

Can you connect automation to my existing website?

Accepted Answer

Usually, yes. Enquiry forms, lead capture, follow-up emails and pipeline tracking can typically be integrated with your current site. If your site is holding you back, we'll tell you honestly.

Question 10

Will I be able to see where my enquiries come from?

Accepted Answer

That's the whole point. You'll get clear visibility of every lead — where it came from, what's happened next, and what's working — in one place, without needing a data analyst.

Question 11

What happens after my site launches?

Accepted Answer

We don't disappear. Ongoing support, updates and honest advice are part of how we work — many of our clients have been with us for years.

Question 12

Who owns the website and the data?

Accepted Answer

You do. Your domain, your content, your customer data — all yours. If you ever want to move on, everything can be exported. No hostage situations.

Question 13

How do I get started?

Accepted Answer

Book a free discovery call. We'll talk through where you are now and where you want to go, then map out the right solution — sometimes that's not the most expensive one.

Questions, answered.

01/Working with us

02/Websites

03/Marketing automation & CRM

04/Support & aftercare

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